Click on Forgot your password? Enter your player account registration email address, click on SEND. You will receive an email containing password recovery procedure.
Using password recovery please make sure:
- to use the recovery email which had been sent to you last (also check spam - first pass could have been delivered to your inbox and second delivered as spam);
- to refresh your browser by pressing Ctrl+F5;
- you are careful to copy/paste temporary password because copy can have trailing space which is identified as a wrong pass.