There could be a few reasons you are not able to play your bonus:
You still have over 0.20 € amount in Casino wallet – continue wagering and in case your deposit amount will go down to 0.20€ and below please exit the game and enter it again to activate the bonus. The amount will appear in the game automatically when you put in more than 0.20€ into the game.
You still have the remaining balance of the previously received bonus. Please note that bonuses do not combine. In order to play your next bonus you need to consume or cancel previously received bonus balance.
You have set up any of the limits and reached the maximum amount – please check your Budgets page.
If you have the required minimum Casino wallet balance, no limits and no remaining previous bonus balance, but still cannot play your bonus, please contact our support team for assistance.