Paysafecard undelivered

If you have not received the deposit on your player account please check the status of your Paysafecard here:

https://www.paysafecard.com/de-de/guthaben-abfragen/

If your transaction has failed the amount should be transferred back to the card after about an hour. Then you can make the payment again.


Should the balance be 0 there, kindly allow some time until your deposit appears on your player account. In rare cases it might take up to 4 hours.


If your deposit was not credited after 4 hours and you have no funds returned to your card, please get the transaction number (should look like eg. shLpA96N19) from Paysafecard customer service:

https://www.paysafecard.com/en-gb/help/contact-form/

then contact our support team for further assistance.

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