Following recent changes carried out by the Malta Gaming Authority (MGA), we are required to verify all of our players in accordance with the law. If your account has been verified before with an identification document only, we kindly ask you to submit a separate proof of address.
It is important to keep in mind that until your account is verified, you will no longer be eligible for our Friday Bonus or Sunday Cashback promotions.
Proof of address may include any document that bears your full name, current address, as well as a recent date that is not older than six (6) months from the date of provision. Any sensitive information such as account balances may be blanked out.
Allowed file formats are PDF, JPEG, PNG. Max. file is size 5 MB.
The following documents are accepted:
Proof of Address - Bank Statement
The easiest way to verify your address is to provide us with a bank statement that clearly indicates your full name, your bank details, bank logo as well as a recent date. Kindly note that should you choose to verify your address using other means, a bank statement may still be requested in the future due to legal requirements.
Proof of Address - Utility Bill
Proof of Address - Phone Bill
Register confirmation / Residential confirmation
Any official letter from the government, insurance company or similar
Should you need any assistance, please don't hesitate to contact our customer support via Live Chat or email to firstname.lastname@example.org.